HSG Leadership

Wayne Sharrah

President & CEO

Wayne Sharrah is President and CEO of Insurance Claims Management (ICM), which is the privately-held parent company for HSG and CodeBlue. He has extraordinary industry expertise and vision with respect to high growth organizations and opportunities. Wayne has a wealth of experience specific to the insurance claims arena, as well as the insights that come from rapidly growing a successful, innovative and industry leading company.

Wayne has more than 25 years of experience in the property and casualty insurance business, all in claims. Most recently, he served as Chief Claims Officer of Esurance Insurance Company and Esurance Inc. for 7 years and before that, Wayne served as the Vice President of the Commercial and Personal Claims division Claims for OneBeacon Insurance. Wayne began his career at Progressive, where he spent 13 years in a variety of claims leadership positions.

Wayne graduated from Azusa Pacific University. As a basketball enthusiast, Wayne volunteers his time coaching his son’s team.

Travis Weimer

Chief Financial Officer

Travis Weimer, CPA, brings 18 years of professional financial and accounting experience to his role as Chief Financial Officer for HSG. He is responsible for all financial aspects of the organization including: business analysis and planning; human resources; and affiliate network. Travis spent nearly six years as CFO and Controller at Transamerica Investment Services, Inc., where he led teams responsible for the organization’s finance and accounting, information technology and office facilities in four locations nationwide. Among his accomplishments were saving the company in excess of $2 million through annual expense audits and implementing improved controls. His other financial experience includes Accounting Manager at Woolpert, LLP, Audit Manager at Battelle & Battelle, LLP and Staff Accountant at Clark, Schaefer, Hackett and Co.

Michael Anderson

Chief Operating Officer

Michael Anderson serves as Chief Operating Officer of Insurance Claims Management (ICM), the parent company to HSG. In this role, Mike plays a critical role in all operational aspects of HSG in Eau Claire, Wis. and Springfield, Oh. including all call center, glass and water mitigation operations. Prior to joining the company, Mike spent the last 16 years at FIS with seven of those years serving as the Senior Vice President of Operations within their Payments Division. In that role, all Customer (B2B and B2C) Relationship activities and back-office functions reported to him in supporting some of the largest retailers and financial institutions in the U.S. His teams were instrumental in providing excellent service while successfully driving millions of dollars of productivity efficiencies through process and technology improvements. Mike has over 20 years experience in Operations and Business Development within the Service Industry. In 2010, as part of his tenure with FIS, he was named President of CPRS (Certegy Payment Recovery Services) and was given responsibility for the Business Development of their Servicing business as an outsourcer in the BPO, ITO and Collections space.

Mark Walsh

Senior Vice President of Sales and Marketing

Mark Walsh joined Insurance Claims Management in May of 2014 as Senior Vice President of Sales and Marketing. Mr. Walsh manages the sales and marketing teams and is responsible for developing and driving strategic growth strategies nationwide that will provide insurance carrier customers and prospects with superior, customer-focused claims management solutions. He understands the strategy necessary to create long-term, value driven relationships with clients as well as deliver best-in-class service.
With over 20 years of industry experience, Walsh has held a variety of high level sales and sales management positions. Prior to joining ICM, Walsh held the position of Senior Vice President of Sales at Insurance Auto Auctions after serving as the Midwest Region sales manager and Specialty Sales manager. Earlier in his career, Walsh held sales management positions with Marriott Hotels, Johnson & Johnson and Medic Computer Systems. He holds a B.A. from the University of Iowa.

Bruce Ratliff

Vice President of Technology Solutions

Bruce has over 40 years of business experience which include knowledge in areas such as finance (A/R, A/P, C/D, G/L), information technology, operations and overall business management/development. Bruce joined HSG in April of 2005 as the Director of Client Services. In this position, Bruce is responsible for Information Technology, Accounts Receivable, and HSG development. Prior to joining HSG, Bruce worked at Safelite AutoGlass Corporation for 12 years. At that time, he held positions such as Senior Program Analyst, Project Leader, Manager Finances/Special Projects, and Director of Corporate Systems. In those positions, he had responsibilities that included all mainframe development in the call center, finance, billing, and SIU special projects. Bruce has also held positions at Genuine Parts Company in Finance and IT related positions, and Grange Mutual Companies in Operations and Programming.

Jeff Holte

Vice President of Property Services

As Vice President of Property Services, Jeff is a results producing professional with a proven record of accomplishment in planning and leading comprehensive claim strategies in support of business goals and objectives. Prior to joining HSG, Jeff had over 20 years of experience in the insurance claims industry and was employed by American Family Mutual Insurance as a National Catastrophe Manager. During his time with American Family, Jeff designed and implemented a paperless claim file for catastrophe claims, planned and implemented the centralized Catastrophe Operations Center that reduced cycle time by 300%. Jeff joined HSG in August of 2006 as Vice President of Property Services. Jeff has demonstrated success in controlling severity, increasing customer satisfaction and reducing expense through the development and implementation of several key projects and client initiatives.

Andre Buckles

Vice President of Financial and Business Analysis

Andre Buckles serves as Vice President of Financial and Business Analysis for Insurance Claims Management (ICM), the parent company of HSG. Andre leads a team of business analysts and project managers analyzing company and claims data to improve efficiencies, operational and financial results, and reporting for our company and our clients.

Gary Turner

Vice President, Sales

Gary Turner joined HSG in December 2005 as Vice President of Property Claims, and currently serves as Vice President of Sales. Gary’s extensive experience spans several industries, including being a co-founder of Glass America, a mid-size regional Auto Glass Retailer, where he established two retail stores in Chicago which grew to 65 retail locations in 13 States. Gary is the former Executive Vice President with Globe Glass & Mirror Co., where he was responsible for National Retail Auto Glass Sales, Mergers & Acquisitions and was part of the Executive Management Team helping grow the retail chain from 34 retail stores to 124. Gary also served as Vice President of USA Glass Network, one of the first Third Party Administrators for Auto Glass, where he helped establish its first two clients, Allstate Insurance and USA. In addition, Gary was Vice President of Vistar, a merger of Globe Glass & Mirror and Windshields America, where he was responsible for retail sales over the eastern half of the US.

Brenda Hogen

National Sales Director

Brenda Hogen, MBA, joined HSG as a National Sales Director in fall of 2014. Brenda joins from Copart, where she was National Account Manager, receiving honors as National Account Manager of the Year in 2012. Copart connects buyers and sellers around the world and remarkets salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through Internet. Prior to that, she was an Auto Physical Damage Claims Manager for American Family Insurance for Oregon and Washington. She managed all aspects of physical damage and teams including field inspection, estimatics, virtual inspections, audit, salvage, fleet and desk review. She led the company in such metrics as LKQ (like kind quality) and aftermarket-parts usage, cycle time and overall severity. Hogen also worked for Progressive Insurance as an adjuster specializing in liability and injury claims as well as auto damage appraising, i.e. auto, boat, motorcycle and RV.

Proven Advocates.
Proven Economics.
Proven Satisfaction.

HSG auto glass claims services provide significant improvement in overall severity and loss adjustment expenses. From first notice of loss through electronic billing and reporting, outsourcing has never been so easy.


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