Comprehensive Claims Management
We are setting new standards for windshield repair. While overall claim severity costs are the results of many factors, one significant component is windshield repair.
HSG is committed to attaining the highest repair rates in the industry. Our Solutions Advisors utilize proprietary scripting to qualify windshield damage for possible repair, and a network of dedicated repair specialists to deliver industry leading repair rates.
What We Do...
HSG is an independent third party administrator (TPA) for the property and casualty insurance industry.
We make outsourcing easy.
We provide auto glass claims services that provide significant improvement in overall severity and loss adjustment expenses.
HSG works for the carriers, so we know the importance of policyholder satisfaction. It’s not a byproduct of the experience; it is the experience. We handle all aspects of auto glass claims processing – from FNOL to fulfillment of services and act as advocates for the carriers.
We don’t manufacture glass, so we have no conflicts of interest regarding repair vs. replace. We use our process improvement to drive efficiency through the process teaching our national network to repair when it can, replace when it must.
We’re a U.S.-based company, so we don’t outsource our claims process, or any aspect, of our claims process.
HSG is committed to attaining the highest repair rates in the industry. Our Solutions Advisors qualify windshield damage for possible repair, because today’s windshields are more than just glass. They’re carefully engineered systems that play an integral part in the aerodynamics, fuel economy, driver comfort and safety of a vehicle.
Today’s windshields are more than just glass. They’re carefully engineered systems that play an integral part in the aerodynamics, fuel economy, driver comfort and safety of a vehicle.
Each year, 12-15 million windshields are replaced in North America because laminated windshield glass is not commercially recyclable.
Automobile windshield replacement involves the removal and discarding of the broken windshield. With approximately 25 pounds of glass waste per windshield, this takes up significant landfill space. Additionally, it takes 15.2 million BTUs of energy to produce one ton of glass, consuming precious fossil fuels.
Windshield damage creates a weak area in the windshield. If it is not properly repaired, temperature fluctuations or road shock could cause the damage to spread making a replacement necessary.