Press Release

Paul Gross and Dan Wilson are the new majority owners of privately-held Insurance Claims Management, Inc., as part of a larger investor group

SPRINGFIELD, Ohio (Feb, 27, 2018) - Paul J. Gross and Dan H. Wilson announced today that they have acquired a majority share of Insurance Claims Management, Inc. (ICM), as part of an investor group which acquired 100% of the equity and assets of the company in an all-cash deal. The Riverside Company, a growth-oriented private equity firm, formerly held majority ownership of Insurance Claims Management, Inc.
ICM is a growing provider of innovative automotive and property claims outsourcing solutions to the insurance industry. Current offerings including First Notice of Loss, Auto Glass, Water Mitigation and Contents Valuation solutions.
Messrs. Gross and Wilson both have extensive experience in leading and growing companies which provide insurance claims management solutions. Mr. Gross was the Chief Executive Officer of Insurance Claims Management from its founding in 2004 to 2014. Mr. Wilson most recently served as Executive Chairman of APU Solutions, which provides alternative parts supply solutions to the insurance and collision-repair industries.
Effective immediately, Dan Wilson will become the Chief Executive Officer of ICM. Mr. Wilson said: “It’s an honor to lead the dedicated ICM team in providing superior claims solutions to our insurance clients. ICM is experiencing strong growth momentum in our water mitigation and contents valuation solutions, and our well-established auto glass solution remains the first choice for insurers who want independent administration of their claims, based solely on what is best for their policyholders. I am also pleased that the new company is well-capitalized and has the funds to make strategic investments.”
In recent years Mr. Gross created his Bluebird Retirement Community business, and is now ready to return his attention to the business that he helped found. Mr. Gross said: “It is exciting to see how the property solutions introduced under my leadership are thriving and growing. My personal investment is a reflection of my strong confidence in our ability to grow sales, profits and our associate team. And I remain fully committed to providing truly independent solutions, where our networks of service providers compete for business based on workmanship, customer service and price… all to the benefit of our insurance clients and their policyholders.”
About Mr. Wilson
Mr.Wilson has a consistent track record for profitably growing companies through innovation… strong execution to deliver superior customer service… and the use of technology. His leadership experience includes strategic planning, operations and operating model restructure, marketing, expense reduction, logistics, performance management and leadership development, and Six Sigma and best practice deployment. At APU he repositioned the company’s selling model and dramatically improved operating performance. As a result, he was able to sell the company to a NYSE market leader in 2012 at a dramatically improved equity value.
About Mr. Gross
Mr.Gross has over 27 years of experience in creating, owning, and operating several highly successful business operations, across multiple industries. His career as an entrepreneur was initially concentrated in the auto glass industry, where he started his Novus windshield repair business, and was a founding member of the National Windshield Repair Association. He developed a dedicated repair operation for the leading automotive glass retailer, and then joined Harmon Solutions Group (HSG). At HSG, he helped lead the buyout by Riverside – which became Insurance Claims Management, Inc. He drove significant glass solution growth. And he created a truly innovative water mitigation solution, which provides a superior policyholder experience, while also reducing unnecessary reconstruction costs and time.

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HSG auto glass claims services provide significant improvement in overall severity and loss adjustment expenses. From first notice of loss through electronic billing and reporting, outsourcing has never been so easy.


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