Congratulations! Today is your day. You're off to Great Places! You're off and away! You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You're on your own. And you know what you know. And YOU are the guy who’ll decide where to go. You'll look up and down streets. Look 'em over with care. About some you will say, "I don't choose to go there." With your head full of brains and your shoes full of feet, you're too smart to go down any not-so-good street.
Some great words of wisdom by Dr. Seuss that we in the glass repair and replacement industry should take to heart. In other words, have you considered your service area lately?
Do you offer mobile service or do you offer in shop only service? Do you offer only mobile service for repairs but not replacements, or replacements but not repairs?
Do you have different distances you’ll travel for repairs versus replacements? These questions may seem trivial, but if properly answered can help improve customer relations.
We invite you to help us improve customer satisfaction by taking a minute to review the service area you have set up with us. Is it correct? Do you need to make changes? Often we are all extremely busy so we don’t take the time to review or even think about our service areas, but is that offering the best customer service?
It seems that our world continues to move at an ever increasing pace, and people are sometimes more impatient than ever. The longer we keep them holding while verifying if shops service an area, the more irritated they can become. We would like to get these customers to the appropriate shops in their area as quickly as possible. Not only does that help increase customer satisfaction, it cuts down on unnecessary calls from us to you, or your staff, freeing up your valuable time.
We offer three different options for you to choose from in determining your mobile service area; by county, by mileage radius, and by zip code. When choosing a method here are some thoughts to keep in mind:
• If you choose to provide us with a list of counties you service, you must offer service to the entire county listed.
• If you choose to provide a mileage radius, please note that our system records this as a straight line distance not driving distance.
• Provide us with an exact list of zip codes you will service. This will typically provide you with the best results as it can be set exactly as you determine.
• If you own or operate more than one shop, please provide a breakdown of the service area covered by each location.
• You can set a different service area for repairs versus replacements.
We are in the process of creating an online site which you would be able to use at anytime to update your service area and shop information. Once that site is fully developed, we will be sending out information on how to access your profile. In the mean time if you would like to make changes to your service area you can reach us by email at firstname.lastname@example.org or by phone at 715-830-6060.